Contact Our Team
Whether you have questions about trading, account management, or technical support, our dedicated team is here to provide expert assistance around the clock.
Send Us a Message
We typically respond within 1–2 hours
24/7 Support
Our multilingual support team is available around the clock to assist with any questions.
Broker Information
Address
1055 LPL Way, Fort Mill, SC 29715
Executive Office
4707 Executive Drive, San Diego, CA 92121
Crypto-asset and advisory services offered through Smart Wave Portfolio, a platform of LPL Financial LLC (CRD# 6413, SEC# 801-10970).
LPL Financial LLC is a registered broker-dealer and investment advisor, Member FINRA/SIPC.
LPL Financial LLC: 1055 LPL Way, Fort Mill, SC 29715.
Global Presence
With offices across three continents, we provide localized support in multiple languages and time zones.
New York
11 Grace Avenue, Ste 108
Great Neck, NY 11021
9:30 AM – 4:00 PM EST
San Francisco
301 Howard Street
San Francisco, CA 94105
6:30 AM – 1:00 PM PST
Toronto
199 Bay Street
Toronto, ON M5L 1E2
9:30 AM – 4:00 PM EST
London
1 Canada Square
Canary Wharf, London E14 5AB
8:00 AM – 4:30 PM GMT
Frankfurt
Mainzer Landstrasse 50
Frankfurt, 60325
9:00 AM – 5:30 PM CET
Zurich
Bahnhofstrasse 64
Zurich, 8001
9:00 AM – 5:30 PM CET
Singapore
One Raffles Quay
Singapore, 048583
9:00 AM – 5:00 PM SGT
Hong Kong
International Finance Centre
Central, Hong Kong
9:30 AM – 4:00 PM HKT
Tokyo
Marunouchi Building
Chiyoda-ku, Tokyo 100-0005
9:00 AM – 3:00 PM JST
Frequently Asked Questions
Quick answers to common inquiries
You can reach our team via the contact form above, by email, or by calling our 24/7 support line. For urgent matters, we recommend calling for immediate assistance.
Our support team typically responds to inquiries within 1–2 hours during business hours. Complex requests may take up to 24 hours.
We provide multilingual support in English, Spanish, Chinese, Japanese, Russian, German, French, Arabic, and Portuguese to serve our global client base.
Yes. All form submissions are encrypted via TLS/SSL. We never share your personal information with third parties and adhere to strict data protection regulations.