Privacy Policy

Last updated: October 2024

Funds Recovery Solicitors is committed to protecting your personal data and your privacy. As a regulated law firm, we take our data protection obligations seriously. This privacy policy explains how we collect, use, and safeguard any personal information you provide to us.

Information We Collect

We collect and process various categories of personal data to provide our legal and recovery services. This includes:

Identity Data: Your full name, title, date of birth, and government identification numbers.
Contact Data: Your billing address, delivery address, email address, and telephone numbers.
Financial Data: Bank account details, payment card details, and transaction histories relevant to your recovery case.
Case Data: Detailed information regarding your fraud incident, including communications with scammers, transaction hashes, and wallet addresses.
Technical Data: Internet protocol addresses, browser types, and usage data collected via cookies when you visit our website.

How We Use Your Information

We only use your personal data when the law allows us to. Most commonly, we will use your data in the following circumstances:

To perform our contract with you and provide our legal and fund recovery services.
To comply with our legal and regulatory obligations, including Anti-Money Laundering regulations and SRA rules.
To pursue our legitimate interests, such as improving our services, enforcing our legal rights, and preventing fraud.
To communicate with you regarding case updates, legal proceedings, and administrative matters.

Data Sharing and Third Parties

We maintain strict confidentiality regarding our clients. We will not sell your personal data to third parties. We may share your data with trusted third parties only when strictly necessary, including:

Regulatory bodies such as the Solicitors Regulation Authority, the Financial Conduct Authority, and the Information Commissioner's Office.
Law enforcement agencies and courts when required by law or to assist in your recovery case.
Payment processors and banking partners to facilitate the recovery and transfer of funds.
External legal counsel and forensic investigators acting on your behalf.

Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for. This includes satisfying any legal, accounting, or reporting requirements. Under SRA regulations, we are required to retain client financial and case records for a minimum of six years following the conclusion of your matter.

Your Data Protection Rights

Under data protection laws, you have specific rights regarding your personal data. These include the right to access your data, request correction of inaccurate information, request erasure of your data, object to processing, and request data portability. To exercise any of these rights, please contact our data protection team.

Data Security

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way. We limit access to your data to those employees and agents who have a business need to know, and they are subject to a duty of confidentiality.